IE-Clean: Step-by-Step Cleanup and TroubleshootingInternet Explorer, while largely supplanted by modern browsers, still appears in certain enterprise environments, legacy applications, and older Windows installations. Over time IE can accumulate clutter, configuration issues, corrupted cache, broken add-ons, and security concerns. IE-Clean is a structured approach—combining built-in Windows tools and targeted manual steps—to restore Internet Explorer to a clean, functional state while minimizing data loss and preserving required settings.
This article covers preparation, step-by-step cleanup, troubleshooting common problems, and best practices for maintaining a stable IE environment. Follow the steps in order; where possible back up settings and data before making irreversible changes.
Before you begin: prepare and back up
- Identify scope and requirements. Determine which systems need IE cleanup and whether certain settings (proxy, enterprise policies, ActiveX controls) must be preserved for business-critical apps.
- Backup important data. Export bookmarks (Favorites), saved passwords, custom security zones, and any configuration exported by enterprise management tools.
- Check Windows and IE versions. Some troubleshooting steps differ by IE version (IE8–IE11) and OS (Windows 7, 8.1, 10, 11). Note that recent Windows versions include Internet Explorer mode in Edge instead of standalone IE.
- Run antivirus/malware scans. Persistent browser problems can be caused by malware. Run a full system scan with up-to-date antimalware tools before deep changes.
- Have admin rights ready. Many cleanup steps require administrator privileges.
Step 1 — Clear browsing data and temporary files
Start with non-destructive actions that resolve many common issues.
- Open Internet Explorer.
- Click the gear icon (Tools) → Safety → Delete browsing history.
- Check at least: Temporary Internet files and website files, Cookies and website data, History, and optionally Download history. Leave Passwords unchecked unless you’ve exported them.
- Click Delete and wait for the process to complete.
- Additionally, clear the Windows temporary folder: open Run → %temp% and delete files (some in use may be skipped).
- Use Disk Cleanup (cleanmgr.exe) with the system drive selected; tick Temporary Internet Files and other unnecessary categories.
Step 2 — Reset Internet Explorer settings
Resetting returns IE to default state while optionally preserving favorites, feeds, and passwords.
- Open IE → gear icon → Internet options.
- Go to the Advanced tab → click Reset…
- In the Reset Internet Explorer Settings dialog, you can check Delete personal settings to remove home pages, search providers, accelerators, and browsing history. If you want to keep Favorites and passwords, leave it unchecked.
- Click Reset, then restart IE.
Notes:
- This fixes many issues caused by misconfigured add-ons, toolbars, or altered advanced settings.
- If multiple user profiles are affected, repeat per user.
Step 3 — Manage and disable problematic add-ons
Add-ons (toolbars, extensions, BHOs) often cause crashes, slowdowns, or unexpected behavior.
- In IE: gear icon → Manage add-ons.
- Review Toolbars and Extensions, Search Providers, Accelerators, and Tracking Protection.
- Set the default search provider if it was hijacked.
- Disable non-Microsoft or suspicious add-ons. For troubleshooting, disable all non-essential add-ons and re-enable them one-by-one to isolate the problem.
- For stubborn BHOs use Autoruns (Sysinternals) to find and disable third-party browser helper objects at system level.
Step 4 — Check and repair proxy and network settings
Network misconfiguration can prevent pages from loading or cause redirects.
- Internet options → Connections tab → LAN settings.
- Ensure Automatically detect settings is appropriate. Uncheck proxy settings unless required by your environment.
- If enterprise proxies are in use, verify correct settings from IT.
- Reset Winsock and TCP/IP stack (requires admin):
- Open Command Prompt (admin) and run:
netsh winsock reset netsh int ip reset ipconfig /flushdns
- Open Command Prompt (admin) and run:
- Restart the computer.
Step 5 — Fix corrupted system files and Windows components
If IE still misbehaves, repair Windows components and system files.
- Run System File Checker:
- Open elevated Command Prompt:
sfc /scannow
- If SFC reports issues it cannot fix, run:
DISM /Online /Cleanup-Image /RestoreHealth
(DISM is available on Windows 8 and later.)
- Open elevated Command Prompt:
- Re-register core IE DLLs (for older Windows/IE versions). From elevated CMD, you can reregister common DLLs:
regsvr32 urlmon.dll regsvr32 mshtml.dll regsvr32 shdocvw.dll
Note: Exercise caution; do not indiscriminately register random DLLs. Check version-specific guidance.
Step 6 — Reinstall or repair Internet Explorer
On some systems, reinstalling (or turning IE off and on) is faster than troubleshooting.
- Windows ⁄11:
- Open Settings → Apps → Optional features → find Internet Explorer (or IE11), uninstall or turn off, then reinstall or re-enable.
- Windows ⁄8.1:
- Use Control Panel → Programs and Features → Turn Windows features on or off → uncheck Internet Explorer, reboot, then re-check to reinstall.
- If IE is part of the OS and can’t be fully removed, use in-place repair install of Windows or install the latest IE cumulative updates from Windows Update.
Step 7 — Address specific issues
Crash on startup
- Launch IE without add-ons: Run iexplore.exe -extoff. If stable, an add-on is the culprit.
- Create a new Windows user profile to check for profile-specific corruption.
- Check Event Viewer (Windows Logs → Application) for faulting module names.
Pages not loading or slow performance
- Test with another browser to separate network vs IE issues.
- Disable GPU rendering: Internet options → Advanced → Use software rendering instead of GPU rendering.
- Temporarily disable security software/firewalls to rule out interference.
Search provider hijacked or persistent unwanted homepage
- Manage add-ons → Search Providers: remove malicious entries and set the correct default.
- Reset home page in Internet options or remove homepage via Reset settings.
- Scan for PUPs and adware with reputable removal tools (Malwarebytes, AdwCleaner).
ActiveX or script errors
- Ensure the site is in Trusted Sites if it needs relaxed security.
- Adjust Security levels in Internet options → Security tab (prefer adding the site to Trusted Sites rather than lowering global security).
- Re-register relevant DLLs or reset IE settings.
Certificate or HTTPS errors
- Check system date/time.
- Clear SSL state: Internet options → Content → Clear SSL state.
- Export and reinstall needed certificates, or update root certificates via Windows Update.
Troubleshooting tools and logs
- Event Viewer: captures crashes and errors; search for Application errors tied to iexplore.exe.
- Process Explorer/Autoruns (Sysinternals): identify problematic processes, DLLs, and startup entries.
- Fiddler or Wireshark: inspect HTTP(s) traffic for network-level problems (requires HTTPS decryption for secure sites).
- Windows Reliability Monitor: quick view of system stability and app crashes over time.
Post-cleanup: secure and optimize
- Apply latest Windows and IE updates via Windows Update.
- Remove or replace outdated ActiveX controls and plugins (Java, Silverlight) if not needed.
- Configure automatic Temporary Internet Files cleanup via Group Policy in enterprise environments.
- Implement tracking protection lists and disable unnecessary third-party toolbars.
- Consider migrating to a modern browser (Edge with IE mode) where practical to reduce long-term maintenance and security risk.
When to escalate
- If multiple systems show the same failure, consult network/infrastructure teams—may be a proxy, firewall, or update issue.
- If crashes point to third-party software (security suite, enterprise management agent), coordinate with vendor support.
- For persistent or unknown binaries causing faults, escalate to incident response or run deeper malware forensics.
Quick checklist (one-page)
- Backup Favorites, passwords, and settings.
- Clear browsing data and Temp files.
- Reset Internet Explorer settings (preserve data if needed).
- Disable non-essential add-ons; test in extoff mode.
- Verify proxy and network settings; reset Winsock/TCP.
- Run SFC and DISM; re-register IE DLLs if applicable.
- Reinstall/turn off & on IE via Windows Features or Optional Features.
- Scan for malware/adware and remove PUPs.
- Check Event Viewer and use Sysinternals tools for deep diagnostics.
- Install updates; consider migration to modern browsers.
IE-Clean is a practical sequence: start with safe, reversible steps, then progress to more invasive repairs. In managed environments, document each change and coordinate with IT policy owners to avoid unintended disruptions.
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